Shipping policy

Shipping Policy

Thank you for shopping with Little Moon. We strive to deliver your orders safely and on time.

Order Processing

  • All orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During sale periods or high order volumes, processing times may be slightly longer.

Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

  • We may offer free shipping on selected orders or promotional campaigns.

Delivery Timeline

  • Metro cities: 2–5 business days

  • Other cities and towns: 3–7 business days

  • Remote locations: 5–10 business days

Delivery timelines are estimates and may vary due to courier delays, weather conditions, public holidays, or unforeseen circumstances.

Order Tracking

Once your order is shipped, you will receive a shipping confirmation via email or SMS containing your tracking details.

Delivery Attempts

Our courier partners will make multiple delivery attempts. If the package cannot be delivered due to an incorrect address, unavailable recipient, or repeated failed delivery attempts, the order may be returned to us. Additional shipping charges may apply for re-dispatch.

Incorrect Shipping Information

Please ensure that your shipping address and contact details are accurate at the time of placing your order. Little Moon is not responsible for delays or failed deliveries caused by incorrect or incomplete information.

Damaged or Missing Items

If your order arrives damaged or if any item is missing, please contact our customer support within 48 hours of delivery with your order number and photographs of the package and product. We will investigate and provide an appropriate resolution.

Shipping Delays

While we work with trusted courier partners, delivery delays may occasionally occur due to circumstances beyond our control. We appreciate your patience and will assist you in tracking your shipment whenever possible.

Contact Us

For any shipping-related questions, please contact our customer support team through the contact information provided on our website.