Refund policy

EXCHANGE, RETURN, DELIVERY & WARRANTY POLICY

LITTLE MOON
Legal Name: SANDEEP KUMAR
GSTIN: 09DTVPK0580C1ZF
Address: 38/A Pisawa House Compound, Jail Road, Aligarh, Uttar Pradesh – 202001, India
Customer Support: +91 9997885896

1. Exchange Policy

At LITTLE MOON, every order is packed with care and carefully inspected before dispatch to ensure that you receive a quality product.

To maintain our quality standards and provide the best possible shopping experience, we offer an exchange facility for eligible cases only. We do not offer refunds once an order has been delivered.

Please read the following policy carefully before placing your order.

Eligibility for Exchange

We accept exchange requests only in the following situations:

  • The product is damaged upon arrival.
  • The product delivered is completely different from the product ordered.

We do not provide exchanges or refunds for:

  • Personal dissatisfaction or change of mind.
  • Accidental purchases.
  • Damage caused after delivery.
  • Minor differences in colour or appearance caused by lighting, photography, or screen settings.
  • Delivery delays that occur within or around the estimated delivery period.
  • Any damage caused due to misuse, improper handling, washing, chemicals, water, heat, or other external factors.

Product Conditions

To be eligible for an exchange, the product must:

  • Be in its original and unused condition.
  • Have all original packaging intact.
  • Include all original accessories, tags, and other components supplied with the product.

2. Unboxing Video – Mandatory

A complete unboxing video is mandatory for exchange requests.

To help us verify your claim fairly and quickly, please record the entire unboxing process when receiving your parcel.

The video must clearly show:

  1. The sealed parcel before opening, with the original tapes/seals clearly visible.
  2. The shipping label on the parcel.
  3. The complete unboxing process in one continuous video without cuts or edits.
  4. The product immediately after opening the parcel.
  5. If the product operates using batteries or power, insert the batteries/connect the power source during the video and clearly demonstrate the issue.

Exchange requests without a proper unboxing video may not be accepted or processed.

The video must be complete, continuous, and clearly show the parcel, shipping label, opening process, and product condition. If the video is incomplete, edited, unclear, or does not meet the above requirements, LITTLE MOON may be unable to approve the exchange request.

How to Submit Your Unboxing Video

If you believe your product is eligible for an exchange, please contact our customer support team and share your complete unboxing video.

Customer Support: +91 9997885896

Our team will review the video and inform you about the next steps.

3. Return Process for Eligible Exchange Requests

After reviewing your exchange request and unboxing video, if the request is found to be eligible under this policy:

  • Our team will arrange a pickup of the product for inspection.
  • A ₹200 return pickup charge will apply across India.
  • Once the product reaches our warehouse, our quality team will carefully inspect it and verify the reported issue.
  • If the product meets all exchange conditions, we will proceed with the exchange process.
  • If our pickup service is unavailable in your area, you may be requested to send the product to us through a courier service of your choice.

The exchange will be processed only after the returned product is received and successfully passes our quality inspection.

4. Exchange Process

We understand that receiving a damaged or incorrect product can be disappointing. Once your returned product is received and successfully passes our quality inspection, we will begin preparing your replacement.

Before dispatch:

  • The replacement product will undergo a fresh quality check.
  • Our team will inspect and test the product, wherever applicable.
  • The product will be packed carefully for dispatch.
  • Where applicable, we may share the condition or working status of the replacement with you through a video call before dispatch.

This process is followed to ensure that the replacement product is properly checked before being shipped.

5. Delivery Address Change

We strongly recommend that you double-check your complete delivery address, PIN code, and contact number before placing your order.

Once an order has been dispatched, changing the delivery address is generally not possible.

If a parcel is returned to our warehouse because of an incorrect address or a requested address change:

  • We can re-dispatch the parcel to the updated address after it returns to our warehouse.
  • One delivery attempt is provided without an additional re-delivery charge, subject to the original shipping terms.
  • If a second delivery attempt is required, a ₹200 re-delivery charge will apply.

The parcel must first return to our warehouse before it can be shipped again. Therefore, the re-dispatch process may require additional time.

6. Delivery Timeline

We always make our best efforts to ensure that your order is delivered as quickly as possible.

The delivery date shown on our website or tracking page is an estimated delivery date provided based on the courier partner's delivery network and operational timelines.

The actual delivery of your order is handled by the courier company, and the final delivery timeline may depend on:

  • Courier network operations.
  • Service availability in your area.
  • Weather conditions.
  • Transportation issues.
  • Public holidays.
  • Local operational delays.
  • Other circumstances beyond our direct control.

For the fastest update regarding a shipment that is already in transit, you may contact the relevant courier company using the same mobile number used while placing the order.

You may also contact our customer support team. We will do our best to assist you and follow up with the courier whenever possible.

Our Customer Support

Phone: +91 9997885896

7. Exchange Timeline

To ensure a smooth exchange process, please follow the timelines below:

  • An exchange request must be raised within 7 days of receiving the order.
  • A complete and valid unboxing video is required for the request to be reviewed.
  • If the request is found eligible, we will initiate the further exchange process.
  • Once the returned product reaches our warehouse, our quality team will inspect and verify the product.
  • The quality inspection may take approximately 7–10 working days, depending on the product and the number of exchange requests being processed.
  • Once the inspection is successfully completed and the product meets all exchange conditions, the replacement will be prepared, quality-checked, and dispatched at the earliest possible time.

We appreciate your patience during the inspection process. This procedure helps us ensure that every replacement sent to a customer is properly checked.

8. Order Cancellation After Dispatch

We understand that plans can sometimes change, and we will always try our best to assist wherever possible.

Before Dispatch

If your order has not yet been dispatched from our warehouse:

  • You may request cancellation.
  • For prepaid orders, a 100% refund will be processed to the original payment method, subject to applicable payment processing timelines.
  • For Cash on Delivery (COD) orders, no cancellation charge will apply.

After Dispatch

Once an order has been dispatched and handed over to our courier partner, the order cannot be cancelled or recalled by us.

Once the shipment enters the courier network, we may not have the ability to stop or recall the parcel.

If you no longer wish to keep the product after receiving it, you may request an exchange only if your request qualifies under our Exchange Policy.

We appreciate your understanding regarding the limitations of our logistics and courier partners.

9. Undelivered Orders Returned to Our Warehouse

If a parcel is returned to our warehouse because it could not be delivered, including situations such as:

  • Incorrect or incomplete address.
  • Customer unavailable at the delivery address.
  • Customer refusing or being unable to receive the parcel.
  • Delivery attempts being unsuccessful.
  • Any other reason resulting in the shipment being returned to us.

We can arrange re-dispatch of the same product once the parcel has been received back at our warehouse.

A ₹200 re-shipping charge will apply for the second delivery attempt.

The parcel can only be re-dispatched after it has physically returned to our warehouse. Therefore, additional time may be required for the return and re-dispatch process.

10. Warranty Policy

To maintain a fair and transparent warranty process, the following warranty conditions apply.

Warranty Coverage

Our warranty is applicable only in cases of unusual colour fading under normal usage conditions.

We do not provide warranty coverage for electronic components, including but not limited to:

  • LED lights.
  • Breathing/motion mechanisms.
  • Music or sound modules.
  • Motors.
  • Charging cables.
  • Charging ports.
  • Batteries.
  • Switches.
  • Other electronic components or parts.

Conditions for Warranty Claims

To be eligible for a warranty claim:

  • The product must not show signs of physical damage.
  • The product must not have been washed or exposed to chemicals.
  • The product must not have been misused or improperly handled.
  • The product must not have tears, burns, or damage caused by direct heat or fire.
  • The product must not have water or liquid damage.
  • The product must not have been modified or altered in any manner.
  • A complete original unboxing video recorded at the time of delivery is mandatory.

Warranty Claim Process

A ₹200 pickup and inspection charge will apply for warranty claims.

Once we receive the product:

  1. Our quality team will inspect the product.
  2. The reported issue will be verified.
  3. If the warranty claim is approved, we may repair the product or provide a replacement, depending on the nature of the issue and product availability.

Warranty claims will be approved only after the product successfully passes our inspection and meets all applicable warranty conditions.

11. Important Customer Responsibilities

To ensure a smooth shopping experience, customers are requested to:

  • Carefully check the product details before placing an order.
  • Verify the delivery address and PIN code before completing the order.
  • Provide an active and reachable mobile number.
  • Record a complete unboxing video immediately upon receiving the parcel.
  • Keep the original packaging, tags, accessories, and other components until the product has been fully checked.
  • Raise eligible exchange or warranty requests within the specified timeline.
  • Follow the return and inspection instructions provided by our support team.

12. Contact Us

For any questions, exchange requests, warranty claims, delivery concerns, or other assistance, please contact our customer support team.

LITTLE MOON
Legal Name: SANDEEP KUMAR
GSTIN: 09DTVPK0580C1ZF

Address:
38/A Pisawa House Compound,
Jail Road, Aligarh,
Uttar Pradesh – 202001, India

Customer Support: +91 9997885896

We truly appreciate your patience, understanding, and support. Our team will always do its best to provide you with a smooth shopping experience and assist you with genuine concerns in accordance with this policy.

Thank you for choosing LITTLE MOON. 💖